Build a booking and scheduling system for a clinic group

Six practices, currently booking by phone into a paper diary. We want online booking without breaking how reception actually works. Requirements: • Patient-facing booking flow: choose practice, practitioner, service and slot • Practitioner calendars with individual availability rules and leave • SMS and email reminders 24 hours ahead, with a confirm or reschedule link • Capture medical-aid scheme and member number at booking (stored, not validated) • Reception dashboard: day view, walk-ins, cancellations, no-show marking • POPIA-conscious handling of patient data — minimal collection, documented retention The reception override matters as much as the patient flow. Reception must always be able to force a booking a rule would otherwise block.