Talk to a person
Support, billing, disputes, press or partnerships — send it here and a person will answer. No ticket bots, no ignored inboxes.
Our response time promise
We reply to every support message within 4 business hours, and clients commit to answering gig applications within 48 hours.
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Email us directly
Prefer your own mail client? Write to support@fairgig.co.za.
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Check the FAQs first
Fees, payouts, disputes and tax are answered in detail on the FAQ page.
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Where we operate
FairGig is remote-first with no public office. See our coverage.
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Disputes
Escrow disputes are handled in-platform. Open one from the gig itself so the message history is attached automatically.
A note on what we can and cannot do
- We can explain how escrow, fees and payouts work, and we can look into a specific transaction on your account.
- We cannot give you tax or legal advice. We are not accountants or lawyers, and freelance tax in South Africa depends on your circumstances — speak to a registered practitioner.
- We cannot take sides in a dispute over email. Disputes go through the in-platform process so both parties get the same opportunity to submit evidence.